Shipping policy

Les Produits Antique Pictureology · Last updated: October 10, 2026

Thank you for shopping with Les Produits Antique Pictureology. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping destinations

We currently ship within Canada only. Some products cannot be shipped to certain addresses (see Dangerous goods and restricted products below). If you are unsure whether we can ship to your address, please contact us before ordering.

Processing time

Orders are processed within 3 business days after payment is confirmed. Business days are Monday to Friday, excluding statutory holidays. Orders placed on a weekend or holiday will start being processed on the next business day. If an item is on backorder or we expect a delay, we will let you know by email.

Shipping costs, methods and delivery times

Shipping charges are shown at checkout, and are calculated at checkout based on your destination, and order weight. By default, orders ship via FedEx Ground, because most of our orders include items classified as dangerous goods. Orders that do not contain dangerous goods can instead ship via Canada Post, subject to a manual invoice. If you would like this option, you are responsible for contacting us before placing your order.

Estimated delivery time is also shown at checkout. Delivery time is an estimate, not a guarantee, and begins once your order ships. They may be affected by carrier delays, weather or other events outside our control. Once your order ships, you will receive an email with a tracking number and link, if your shipping method supports it. Tracking information may take time to update.

Dangerous goods and restricted products

Some of our products, including certain photographic chemicals such as silver nitrate, are classified as dangerous goods under Canadian and international transport regulations. These items must be packaged, labelled and shipped in compliance with those rules.

We reserve the right to decline or cancel an order, with a full refund, if we cannot ship it to your address in compliance with these rules.

Shipping address

Please check your shipping address at checkout, and contact us as soon as possible if you need to correct it. We are not responsible for orders sent to an incorrect or incomplete address provided at checkout. If a package is returned to us because of an address error or a failed delivery, we will contact you, and the cost of re-shipping will be paid by the customer.

Lost, delayed or damaged packages

If your package arrives damaged, please contact us within 3 business days of delivery with photos of the packaging and the contents, and keep all packaging until the claim is resolved. If your tracking shows no movement for 10 business days, or your package has not arrived by the expected date, please contact us and we will follow up with the carrier. We will work with you to find a fair solution, which may include a replacement or a refund.

Shipping rate errors

Occasionally, a technical issue may cause the shipping rate displayed at checkout to be incorrect. If this happens, we will contact you before shipping your order and offer you a choice: proceed by paying the corrected shipping cost, or cancel the order for a full refund.

Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it is in transit we are unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method where possible.

Contact us

Questions about your shipment? We are happy to help.

Les Produits Antique Pictureology Email: Yves@encavale.ca Phone: 819-328-4531 Website: www.antiquepictureology.com

Nothing in this policy limits your rights under applicable consumer protection laws.